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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up menu will show up. It includes detailed info about all the operations that you can carry out on that particular page. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive collection of video tutorials explaining how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our comprehensive FAQ section, which covers questions asked by real customers and provides real solutions. We frequently update our FAQ section with new questions & answers in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our excellent team of technical support engineers available 24/7 and ready to help you with any query. Each support ticket you submit will be responded to in less than one hour (the average support ticket response time being just 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 297330

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com